Customer Service

We deliver a full range of customer support services your business needs to operate smoothly and keep clients satisfied:

📱 Omnichannel Customer Support

• Phone support (inbound & outbound)

• Live chat support

• Email ticket handling

• SMS & messaging apps

• Social media customer care

🛠️ Technical Support (Tier 1–3)

• Troubleshooting & diagnostics

• Software/hardware support

• Product onboarding

• Account setup & configuration

• Escalation management

📣 Customer Success & Retention

• Onboarding & training customers

• Account monitoring & follow-ups

• Proactive check-ins

• Upselling & cross-selling

• Retention & recovery programs

📊 Quality Assurance & Performance

• QA monitoring

• Customer satisfaction (CSAT) analysis

• Process improvement

• KPI reporting & SLA tracking

💼 Back-Office Support

• Data entry

• Order processing

• Billing & subscription management

• Returns & refunds

• Administrative support