Provide multichannel customer support via phone, email and live chat
Resolve complaints and respond to customer feedback promptly
Escalate complex issues to senior teams when necessary
Maintain accurate customer records and CRM data
Deliver a positive customer experience at every interaction
Assist with customer onboarding and account setup
Manage and resolve IT support tickets
Provide live chat and email technical support
Troubleshoot software and access issues
Escalate advanced technical problems to senior IT teams
Answer and screen incoming business calls
Direct calls and messages to appropriate departments
Provide callers with essential business information
Schedule appointments and manage call logs
Maintain a professional front-office experience